Terms & Conditions
The terms on which we sell to you and on which you use this site.
Last updated 24 August 2026
Who these terms are between
These terms are between you and SAiPH Bakes Foods Pvt. Ltd. ("SAiPH Bakes", "we", "us"), a company registered in Assam, India, which operates the DoughReMi, SAiPH Signature and Khowdy brands. Placing an order or using this site means you accept them.
Orders & acceptance
An order placed on this site is an offer to buy. A contract forms only when we confirm the order by email. We may decline an order — with a full refund — where an item is unavailable, where a delivery address falls outside serviceable coverage, where a custom design is not feasible for the date requested, or where we suspect fraud.
Order amendments are possible until the order enters production. Call us; email may not reach us in time.
Pricing & payment
Prices are in Indian Rupees and inclusive of applicable taxes unless stated otherwise. Corporate and wholesale quotations are exclusive of GST and stated as such. We may correct a price displayed in error before accepting an order, and will always tell you before charging.
Payment is taken at checkout through our payment gateway. Cash on delivery is available in Dibrugarh only and is not offered on custom cakes or commissions. A tax invoice is issued against a GSTIN supplied at checkout.
Delivery
Delivery terms, slots, cutoffs, charges and failed-attempt handling are set out in the Shipping & Delivery Policy, which forms part of these terms. Delivery windows are commitments we work hard to keep, but severe weather, civil disruption or road closure may delay an order; where that happens we will contact you and offer a reschedule or refund.
Product descriptions & allergens
We describe our products as accurately as we can. Because everything is handmade, finish, colour and decorative detail vary between pieces. Photography and illustrations are representative rather than exact.
Allergen and ingredient information is published on every product page. Our kitchen handles wheat, milk, eggs, soy, sesame and tree nuts, and we cannot guarantee an allergen-free environment or the absence of cross-contact. If you have a severe allergy, call us before ordering rather than relying on the website alone.
Custom orders
Custom cakes are produced to the brief you submit and to the confirmation our cake studio gives you. Where a design cannot be produced for your date we will offer alternatives before any charge is captured. Reference images you upload must not infringe anybody else's rights; we match the spirit of a reference and will not reproduce another business's copyrighted work.
Commissions and wedding tiers are governed by a separate signed agreement covering deposits, tastings, cancellation and on-site assembly.
Gift cards & coupons
- Gift cards are valid twelve months from issue, online and in all stores
- Gift cards are not redeemable for cash and are not reloadable
- Balances carry forward across visits until expiry
- Coupons apply to a single order, cannot be combined unless stated, and may exclude specified brands or categories
- We may withdraw a promotional code at any time; orders already placed under it are honoured
Accounts & conduct
You are responsible for the accuracy of the details on your account and for anything done through it. Do not use this site to submit false orders, scrape the catalogue, probe or attack the infrastructure, or upload unlawful content. We may suspend an account or refuse service where any of that happens.
Intellectual property
The SAiPH Bakes name and logo, the DoughReMi, SAiPH Signature and Khowdy brands, our product names, recipes, photography, illustration, copy and site design are our property or used under licence. You may not reproduce them commercially without written permission. Reviews and photographs you submit remain yours; by submitting them you give us permission to display them on our site and channels with attribution to your first name and city.
Liability
Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited — including our obligations under India's food-safety and consumer-protection law.
Subject to that, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential loss, including loss of an occasion, event costs or disappointment beyond the value of the order itself.
Governing law
These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Dibrugarh, Assam. Nothing here prevents you from approaching a consumer forum where the law entitles you to do so.