Shipping & Delivery
Where we deliver, when we deliver, what it costs, and how we keep cream and chocolate intact on the way to you.
Last updated 24 August 2026
Delivery cities
Fresh bakery, cakes and cream-based desserts are delivered by our own riders across Dibrugarh. Serviceability is confirmed by PIN code at checkout; if your PIN falls outside our rider coverage, we will call you before dispatch rather than cancelling silently.
Khowdy packaged products — cookies, tea, granola, roasted nuts and shelf-stable snack boxes — ship pan-India through courier partners in three to six working days.
Slots & cutoffs
All orders are delivered inside a two-hour slot chosen at checkout:
- 9:00 AM – 11:00 AM (fresh bake)
- 11:00 AM – 1:00 PM
- 1:00 PM – 4:00 PM
- 4:00 PM – 7:00 PM (most popular)
- 7:00 PM – 9:30 PM
- 11:30 PM – 12:30 AM (midnight slot, Dibrugarh only, ₹199 surcharge)
Lead times differ by brand because production does:
- DoughReMi — 6 hours for same-day, order by 8:00 PM for next-day
- SAiPH Signature — 48 hours; entremets and cheesecakes cannot be rushed
- Khowdy — dispatched same day if ordered before 4:00 PM
- Tiered and wedding commissions — two to three weeks, beginning with a tasting
The delivery-date selector greys out any date your items cannot reach, so you cannot accidentally book something the kitchen cannot deliver.
Charges
- Flat delivery charge of ₹79 within our delivery cities
- Free delivery on orders above ₹999 after discounts
- Midnight slot surcharge of ₹199 where available
- Store pickup is always free
- Pan-India courier for Khowdy products is charged at actuals, shown at checkout
- Packaging, insulation and gel packs are included at no extra charge
Store pickup
Choose store pickup at checkout and collect from any of our the counter with no delivery charge. Your order is held at the counter for two hours past your chosen slot; beyond that, perishable items may be withdrawn, though we will always call you first.
Cold chain & packaging
Cakes, entremets, cream pastries and chocolate travel in insulated boxes with gel packs sized to the journey. Chocolate work is dispatched only in the cooler part of the day during summer months. Refrigerate cream-based items within thirty minutes of delivery.
Gift orders never carry pricing inside the box. The invoice goes to the purchaser by email only.
Failed delivery attempts
Our rider calls before arriving. If nobody answers, we wait ten minutes, attempt the number again, and then hold the order at the nearest store. A second attempt the same day is free where the slot allows; otherwise we reschedule to the next day at no charge, or deliver to an alternative address you nominate.
Where an order cannot be delivered after two attempts because of an incorrect address or an unreachable recipient, perishable items cannot be re-dispatched and no refund is due. We will always call you before reaching that point.
Pan-India shipping
Khowdy packaged orders are dispatched within one working day and typically arrive in three to six working days depending on distance. Tracking is emailed on dispatch. Remote PIN codes may add two to three days. We do not currently ship internationally.