Returns & Refunds

Our promise

If an item arrives damaged, incorrect, incomplete or below the standard we set for ourselves, tell us and we will make it right. You do not need to argue the case, produce receipts beyond your order ID, or wait for an investigation.

The four-hour window

Report any issue with a fresh order within four hours of delivery, with a photograph, by calling +91 98640 00000, messaging us on WhatsApp, or emailing hello@saiphbakes.com with your order ID.

Four hours exists because cream, ganache and glaze change with time and temperature. Beyond that window we cannot fairly tell our handling apart from storage after delivery — but we still want to hear from you, and we still usually do something about it.

What we replace or refund

• Damaged in transit — replaced on the next available slot, or refunded in full, your choice
• Wrong item, size or flavour — corrected item delivered free, wrong item not collected back
• Missing item — delivered separately at no charge, or refunded at line value
• Quality below standard — refunded in full after a photograph; the kitchen also gets told
• Delivered outside the slot without notice — delivery charge refunded, item still yours
• Message or personalisation wrong — replaced free where the occasion allows, refunded where it does not

We do not ask for perishable items to be returned. Sending a damaged cake back helps nobody.

Packaged products

Unopened Khowdy packaged products — cookies, tea, granola, roasted nuts — can be returned within seven days of delivery for a full refund, provided the seal is intact and the batch code is legible. Return shipping is at our cost if the reason is damage or an error on our part, and at yours if you simply changed your mind.

Opened food products cannot be returned for hygiene reasons, but a quality complaint on an opened pack is still valid within the seven-day window and is handled as above.

Cancellations

• Before production starts — cancel free, full refund
• After production starts, before dispatch — 50% refund on fresh items, full refund on packaged
• After dispatch — no refund on fresh items; packaged items follow the seven-day rule
• Custom cakes — free until the studio confirms; 50% once ingredients are committed
• Commissions and wedding tiers — governed by the signed commission agreement

You can see whether your order has entered production on the tracking page. Call us to cancel — it is faster than email and we can act immediately.

Custom and commissioned work

Custom cakes are made to your brief. We will not refund a piece because a colour, flavour or design choice you specified turned out not to be what you imagined — which is exactly why our studio calls you within four working hours to confirm feasibility, and why we send photographs before dispatch on commissioned work.

Where we deviate from your approved brief, the piece is replaced or refunded in full.

Refund timelines

• UPI — 1 to 3 working days
• Cards — 5 to 7 working days, depending on your issuing bank
• Net banking — 3 to 5 working days
• Cash on delivery — bank transfer within 3 working days of sharing your details
• Gift card and store credit — instant

Refunds go back to the original payment method. Where a coupon was applied, the discounted amount actually paid is what is refunded.