Privacy Policy
What we collect, why we collect it, who it goes to, and how to get it removed. Written to be read, not to be survived.
Last updated 24 August 2026
Who we are
SAiPH Bakes Foods Pvt. Ltd., Chowkidinghee, RKB Path, Dibrugarh, Assam 786001, India. We operate the SAiPH Bakes website and the DoughReMi, SAiPH Signature and Khowdy brands. For any privacy question, write to hello@saiphbakes.com.
What we collect
- Order information — name, mobile number, email, delivery address, PIN code, delivery instructions, GSTIN where you supply one
- Order content — items, personalisation messages and any reference image you upload
- Account information — name, email, mobile, saved addresses, order history, wishlist
- Enquiry information — whatever you enter into the corporate, wholesale, franchise, careers or contact forms
- Technical information — device type, browser, approximate location from IP, and pages viewed
We do not collect or store card numbers, CVVs or UPI credentials. Payment details are handled entirely by our payment gateway.
Why we use it
- To take, produce, deliver and invoice your order
- To call you about a delivery, a substitution or a problem
- To handle a replacement, refund or complaint
- To respond to an enquiry or application you submitted
- To send marketing email only where you opted in, with an unsubscribe link in every message
- To understand which products and pages work, in aggregate
- To meet FSSAI, GST and other statutory record-keeping obligations
Who we share it with
Only with parties who need it to complete what you asked for:
- Delivery riders and courier partners — name, address, phone, order contents
- Payment gateway — transaction amount and reference, not held by us
- Email and SMS providers — for order notifications and, where opted in, marketing
- Tax authorities and auditors — where the law requires it
We do not sell personal data, and we do not share it with advertisers for their own use.
Local storage on this site
Your cart, wishlist, recently viewed items, saved addresses and sign-in state are stored in your own browser using localStorage, under the key saiph.state.v1. That data stays on your device and is not transmitted to us until you place an order. Clearing your browser data clears it permanently, including any order history shown on the tracking page.
How long we keep it
- Order and invoice records — eight years, as required for GST
- Account data — until you ask us to delete it
- Marketing consent and unsubscribe records — until withdrawn, plus two years
- Job applications — twelve months, unless you ask us to remove them sooner
- Reference images uploaded for custom cakes — ninety days after delivery
- Enquiry forms — three years
Your rights
You can ask us to show you what we hold about you, correct anything wrong, delete what we are not legally obliged to keep, or stop marketing to you. Email hello@saiphbakes.com from the address on your account and we will act within thirty days, usually far sooner.
Withdrawing marketing consent never affects your ability to order, and never stops transactional messages about an order you have placed.
Contact
Grievance Officer, SAiPH Bakes Foods Pvt. Ltd.
Chowkidinghee, RKB Path, Dibrugarh, Assam 786001
hello@saiphbakes.com · +91 98640 00000